OCEDIS after-sales Service

A responsive and approved after-sales service

The after-sales services offered by OCEDIS and LMP are essential to ensure the satisfaction of our customers and the smooth operation of water treatment and swimming pool equipment. By offering professional installation, regular maintenance, fast repairs and accessible technical support, we demonstrate our commitment to the quality and reliability of our products.

Our after-sales services ensure that our customers can enjoy their equipment with complete peace of mind.

OCEDIS and LMP after-sales service

Responsive, approved after-sales service

The OCEDIS and LMP after-sales service plays a crucial role in guaranteeing the satisfaction of our customers and the ongoing performance of our water treatment and swimming pool equipment.

Our after-sales service also provides you with year-round support for the maintenance and repair of your equipment, as well as advice and assistance.

Installation and Start-up

  • Assistance with the installation of water treatment equipment.
  • Commissioning of systems to ensure optimum operation from the outset start.

Preventive and remedial maintenance

  • Regular maintenance programmes to prevent breakdowns and extend the life of equipment.
  • Quick and effective response to malfunctions to minimise downtime.

Technical support and assistance

  • Technical support by telephone to answer questions and resolve problems.
  • User training on equipment operation and maintenance.

Supply of spare parts

  • Availability of spare parts to ensure rapid and reliable repairs of faulty equipment.

Customised Service Contracts

  • Maintenance contracts tailored to customers' specific needs, guaranteeing regular monitoring and prioritised interventions.

Did you know?

The OCEDIS after-sales service is at your disposal for the maintenance of your equipment:

  • 1 team of 3 qualified and accredited staff
  • A simplified procedure for product returns
  • Support for your equipment, whether under warranty or not

Need some advice? Our team is always available, contact us

Contact us !

Ocedis is approved

To ensure the repair and maintenance of your range of equipment

Accessories & Security

  • Liner detection LT2400E
  • XLT-17 pipe detection

Accessories & Security

  • SpinTouch
  • MD110 - MD200 waterproof photometers
  • PM620 Photometer

Accessories & Security

  • The entire MelFrance range
  • Prizma
  • PRO ERP, PRO AMPERO CLC
  • Dosing pumps
  • Control parts

Accessories & Security

  • MelPAC Inverter
  • MelPAC PRO
  • MelPAC spare parts
  • LEDs

Returns procedure

For Ocedis and LMP

Return your equipment with the "SAV returns form" clearly marked on the parcel.

RETURN FORM SAV OCEDIS
LMP SERVICE RETURN FORM
find out more...

Guarantees

  • The equipment is under guarantee

If the equipment is under warranty, you MUST enclose the purchase invoice.

Please note that :

  • Without the return slip and the invoice, the request will not be processed and the equipment will be returned with transport invoiced at the customer's expense.
  • All equipment under guarantee must be returned to the after-sales service centre for examination and repair. No equipment will be exchanged or loaned.
  • The guarantee starts from our SAC workshop, and shipping costs are at the customer's expense.
  • The equipment is not under warranty

An estimate will be drawn up by our after-sales service. It will be sent to you by e-mail. The customer then has 1 month to approve or reject the quotation.